Change your profile or company details

The account profile contains information about the account and the user you are currently logged in as. Only the Account Owner and users with the iam.admin role can change other users' details; for more information, see the Change user data or permissions guide.

You provide the information specified in the profile during registration. The set of data in the profile and the ability to change it after registration depend on the account type and user role:

• if you have a business account, you can change your company details;
• you can change your phone number, email address and password;
• changing your full name can only be done by the Account Owner in their profile: in a personal account, only if you are changing your own full name or in case of a spelling error; in a business account, when changing the contact person for your organization. You cannot change the full name of other users — the Account Owner must delete the old user and add a new one with the correct full name.

Change company details

For your information

A request to change data can be sent by the Account Owner or by users with the member, billing, iam.admin.

To change your TIN/VAT, register a new account with a different TIN/VAT and transfer services to it. After transferring the services, delete the old account.

Without signing up for a new account, you can change:

• the name and legal form of the company;
• bank details;
• registered office address;
• OGRN;
• KPP.

To change these details, create a ticket.

Change full name

Only the Account Owner can change the full name in their profile. If you are not the Account Owner, contact the Account Owner; they must remove you from the user list and add a new user with the correct details.

Personal account

In a personal account, you can only change the Account Owner's full name in case of a spelling error or if their name has changed. You cannot enter another person's full name; instead, you should register a new account and transfer services to it.

To change your full name:

1. Create a ticket.
2. Select the request topic Account.
3. Attach a copy of your passport spread with personal data or a certificate of name or surname change.
4. Wait for a response in the ticket from a Servercore employee confirming that the full name in the profile has been changed.

Business account

In a business account, you can change the full name of the contact person listed in your organization's Account Owner profile.

1. In the control panel, open the menu in the upper right corner (account number) and select Profile.
2. In the Personal Information section, in the User Data block, in the Full Name line, click .
3. Enter the new full name for the contact person.
4. Click Save Changes.
5. Optional: change your phone number and email address so that the new contact person can use their own details to sign in to the account.

Change phone number

To protect your account, when you change your phone number, we send a verification code to the email address or phone number specified in your profile. If you do not have access to your phone or email, you can change the number by creating a ticket.

You can only change the number yourself to a number from the country selected during account registration. If you want to specify a number from a different country, create a ticket.

You have access to your email or phone

1. In the control panel, in the upper right corner, open the menu (account number) and select Profile.
2. In the Personal Information section, in the User Data block, in the Mobile phone line, click .
3. Select a method to receive the verification code — via email or SMS.
4. Click Continue.
5. Enter the code from the email or SMS.
6. Enter the new phone number.
7. Click Request code. An SMS will be sent to the provided phone number.
8. Enter the code from the SMS.

You have no access to email or phone

1. In the control panel, in the upper right corner, open the menu (account number) and select Profile.
2. In the Personal Information section, in the User Data block, in the Mobile phone line, click .
3. Click Create Ticket.
4. Enter the new phone number.
5. Click Create Ticket.
6. Wait for a response in the ticket from a Servercore employee. They will notify you when the phone number has been changed or request personal verification data; the phone number will be updated after verification.

Change email address

To protect your account, when you change your email address, we send a verification code to the phone number specified in your profile. If you do not have access to your phone, you will be able to change the email address by creating a ticket.

You have access to the phone

1. In the control panel, in the upper right corner, open the menu (account number) and select Profile.
2. In the Personal Information section, in the User Data block, in the Email line, click .
3. Click Send SMS.
4. Enter the code from the SMS.
5. Enter the new email address.
6. Click Request code. An email with the confirmation code will be sent to the specified email address.
7. Enter the code from the email.

You have no access to the phone

1. In the control panel, in the upper right corner, open the menu (account number) and select Profile.
2. In the Personal Information section, in the User Data block, in the Email line, click .
3. Click No access to phone.
4. Enter the new email address.
5. Click Create Ticket.
6. Wait for a response in the ticket from a Servercore employee. They will notify you when the email address has been changed or request personal verification data; the email address will be updated after verification.

Change password

If you remember your current password, you can change it in the control panel. If you have forgotten your password, reset it.

1. In the control panel, in the upper right corner, open the menu (account number) and select Profile.
2. Go to the Security and Login section.
3. In the Account sign-in method block, in the Password line, click Change.
4. On the Change password page, enter your current password.
5. Enter a new password.
6. Click Change.