Change your profile or company details

The account profile contains information about the account and the user under which you are logged in to the account. Only the Account Owner and users with the iam.admin role can change other users' details; learn more in the Edit user details or permissions guide.

You provide the information specified in the profile during registration. The set of data in the profile and the ability to change it after registration depend on the account type and user role:

• if you have a business account, you can change company details;
• you can change your phone number, email address, and password;
• only the Account Owner can change the full name in their profile: in an individual account — only if your full name changed or in case of a spelling error, in a business account — when the contact person in your organization changes. You cannot change the full name for other users — the Account Owner must delete the old user and add a new one with the correct full name.

Change company details

For your information

A request to change data can be sent by the Account Owner or users with the member, billing, iam.admin roles.

To change TIN/VAT, register a new account with a different TIN/VAT and transfer services to it. After transferring services, delete the old account.

Without signing up for a new account, you can change:

• the name and legal form of the company;
• bank details;
• registered office address;
• OGRN;
• KPP.

To change this data, submit a ticket.

Change full name

Only the Account Owner can change the full name in their profile. If you are not the Account Owner, contact the Account Owner, who must delete you from the user list and add a new user with the correct details.

Personal account

In an individual account, the full name of the Account Owner can only be changed in case of a spelling error or if their full name has changed. You cannot specify the full name of another person — you can register a new account and transfer services to it.

To change your full name:

1. Submit a ticket.
2. Select the ticket topic Account.
3. Attach a copy of your passport spread with personal data or a certificate of name or surname change.
4. Wait for a response in the ticket from a Servercore employee confirming that the full name in the profile has been changed.

Business account

In a business account, you can change the full name of the contact person listed in your organization's Account Owner profile.

1. In the control panel, in the top right corner, open the menu (account number) and select Profile.
2. In the Personal information section, in the User details block, in the Full name line, click .
3. Enter the new full name for the contact person.
4. Click Save changes.
5. Optional: change the phone number and email address so that the new contact person can use their details to log in to the account.

Change phone number

To protect your account, when you change your phone number, we send a verification code to the email address or phone number specified in your profile. If you do not have access to your phone or email, you can change the number by creating a ticket.

You can change the number yourself only to a number of the country you selected when registering the account. If you want to specify a number for another country, submit a ticket.

You have access to your email or phone

1. In the control panel, in the top right corner, open the menu (account number) and select Profile.
2. In the Personal information section, in the User details block, in the Mobile phone line, click .
3. Select a method to receive the verification code — via email or SMS.
4. Click Continue.
5. Enter the code from the email or SMS.
6. Enter the new phone number.
7. Click Request code. An SMS will be sent to the specified phone number.
8. Enter the code from the SMS.

You have no access to email or phone

1. In the control panel, in the top right corner, open the menu (account number) and select Profile.
2. In the Personal information section, in the User details block, in the Mobile phone line, click .
3. Click Create ticket.
4. Enter the new phone number.
5. Click Create ticket.
6. Wait for a response in the ticket from a Servercore employee. They will notify you when the phone number has been changed or request personal verification data; the phone number will be updated after verification.

Change email address

To protect your account, when you change your email address, we send a verification code to the phone number specified in your profile. If you do not have access to your phone, you will be able to change the email address by creating a ticket.

You have access to the phone

1. In the control panel, in the top right corner, open the menu (account number) and select Profile.
2. In the Personal information section, in the User details block, in the Email line, click .
3. Click Send SMS.
4. Enter the code from the SMS.
5. Enter the new email address.
6. Click Request code. An email with a confirmation code will be sent to the specified email address.
7. Enter the code from the email.

You have no access to the phone

1. In the control panel, in the top right corner, open the menu (account number) and select Profile.
2. In the Personal information section, in the User details block, in the Email line, click .
3. Click No access to phone.
4. Enter the new email address.
5. Click Create ticket.
6. Wait for a response in the ticket from a Servercore employee. They will notify you when the email address has been changed or request personal verification data; the email address will be updated after verification.

Change password

If you remember your current password, you can change it in the control panel. If you forgot your password, reset it.

1. In the control panel, in the top right corner, open the menu (account number) and select Profile.
2. Go to the Security and login section.
3. In the Account login method block, in the Password line, click Change.
4. On the Change password page, enter the current password.
5. Enter a new password.
6. Click Change.