Delete account

Only the Account Owner can send an account deletion request.

1. Before submitting a request:

   • refuse active services;
   • pay off the debt;
   • request a refund for unused funds;
   • delete the bank card.

2. In the control panel, in the upper-right corner, open the menu (account number) and select Profile.

3. Go to the Security and login section.

4. In the Account deletion section, click Request deletion.

5. Select your reason for deleting the account — you can choose from one to three reasons.

6. If you selected Other, leave a comment. When selecting other reasons, a comment is optional.

7. Click Create ticket. After reviewing your request, we will delete the account.