Account Notifications

You can receive notifications:

• in the control panel, they are displayed in the upper-right corner of the page in the menu. They are received by all control panel users. Notifications are divided into categories;
• to email, if you have been subscribed to them by the Account Owner or a user with the iam.admin role. Email notifications are divided into categories, to which different recipients can be subscribed;
• in the Telegram bot, if you are already subscribed to email notifications. In Telegram, you can only receive notifications of the categories Balance and payments and Maintenance. Telegram notifications are unavailable to subscribers.

Notification categories

Account and contract	Changing profile data; contract changes; changes to partner program terms; changes to terms of service; account deletion
Accounting documents	Invoices; reporting documents (for legal entities only); changing payment details; changes to payment processing
Balance and payments	Debts; refunds; postponement of blocking or deletion of a resource due to non-payment; debiting funds from the account; issues with topping up the balance
Maintenance	Scheduled work that affects your infrastructure; incidents and outages
Products and services	Status of used products and services; ordering new infrastructure; product updates

Notifications in the control panel

You cannot disable these notifications or control which notification categories are visible to users with a specific role.

The visibility of notifications in the control panel depends solely on the access scope of the user (account or project).

Email notifications

You can configure email notifications (email-notifications):

• about infrastructure and balance status. Additionally, you can configure the threshold amount and frequency of balance notifications and automatic invoicing;
• changes to tickets;
• notifications that appear in the control panel.

Subscribing to email notifications and unsubscribing from them for different recipients can be performed by the Account Owner and users with the iam.admin role. Email notifications may be available to a specific group of recipients among those who are subscribed to them.

You can see which notification categories you are subscribed to in the control panel: in the upper-right corner, open the menu (account number) → Profile → Notification settings.

If you have been subscribed to email notifications, you can enable them for yourself in Telegram.

Email notification recipients

The following can receive email notifications:

• Account Owner — receives all notifications and cannot disable them;
• users — receive notifications for categories they are subscribed to;
• subscribers — receive notifications for the categories they are subscribed to. They do not have a user account or access to the control panel. Managing subscribers and their notifications can only be done by the Account Owner and users with the iam.admin.

Email notification availability

If a recipient has been subscribed to a notification category, the availability of a specific notification depends on which recipients it is intended for.

A notification can be intended for one of the recipient groups:

• all notification recipients:

  • Account Owner;
  • users regardless of their role and access scope;
  • subscribers;

• account notification recipients:

  • Account Owner;
  • users with the member role in the Account access scope and billing;
  • subscribers;

• project notification recipients:

  • users with the member and reader roles in the Project access scope and a selected project;
  • account notification recipients — they receive notifications for all projects.

Subscribe to a notification category

For your information

The Account Owner and users with the iam.admin role can subscribe recipients to notifications.

You can subscribe a user or an existing subscriber to notifications. To subscribe a subscriber to notifications for the first time, add them.

1. In the control panel, in the top menu, click IAM.
2. Go to the Notification recipients section.
3. Select the list view By recipients.
4. Expand the block with notification settings for the required user.
5. In the line of the required notification category, turn on the toggle.

Unsubscribe from a notification category

For your information

The Account Owner and users with the iam.admin role can unsubscribe recipients from notifications.

You can unsubscribe a user or subscriber from a notification category. The Account Owner cannot be unsubscribed from notifications.

1. In the control panel, in the top menu, click IAM.
2. Go to the Notification recipients section.
3. Select the list view By recipients.
4. Expand the block with notification settings for the required recipient.
5. In the line of the required notification category, turn off the toggle.

Manage subscribers

For your information

Account Owner and users with the iam.admin role can manage subscribers.

You can add a subscriber — they will be subscribed to the notification categories you select during addition. An existing subscriber can be unsubscribed from a notification category or subscribed to another. A subscriber can be deleted.

Add a subscriber

1. In the control panel, in the top menu, click IAM.
2. Go to the Notification recipients section.
3. Click Add subscriber.
4. Enter the subscriber's email address.
5. Select the notification categories the subscriber will receive.
6. Click Add. The subscriber will be added to the notification recipients list with the Subscriber tag.

Delete a subscriber

1. In the control panel, in the top menu, click IAM.
2. Go to the Notification recipients section.
3. Select the list view By recipients.
4. In the row of the required subscriber, click .
5. Enter the subscriber's email.
6. Click Delete.