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Balance status notifications

Notifications can be configured only for main balance funds. They are sent even if there are bonuses on balance.

Notifications can be enabled:

If your account has multiple users, you can configure balance notifications for them; to do this, subscribe them to notifications from the Billing and Payments category.

If you prefer to receive notifications in a messenger, you can connect Telegram notifications.

When enabling a notification, keep in mind that when topping up your balance via a bank transfer, the payment processing by the bank may take some time. There must be sufficient funds on your balance to cover services while the payment is being processed. If funds take a long time to arrive, expedite the top-up — create a ticket and attach the payment order with the bank's execution stamp.

How it works

When you enable a notification, you set a threshold amount and notification frequency for it. When the main balance funds drop below the threshold amount, you will start receiving email notifications. Notifications will arrive at the set frequency, for example, every three hours.

When a notification is enabled automatically:

  • threshold amount — the amount for seven days of service, calculated based on your current consumption. If consumption increases sharply, you may run out of funds sooner;
  • notification frequency — every hour.

When changing an automatically enabled notification or enabling a notification manually, you specify the threshold amount and notification frequency yourself.

Enable balance notifications

  1. In the control panel, on the top menu, click Billing.
  2. Go to the Billing Overview section.
  3. In the Balance notifications block, in the balance row, enable notifications.
  4. Enter the balance threshold.
  5. Select the notification frequency: one hour, three hours, six hours, 12 hours, or 24 hours.

Change balance notifications

  1. In the control panel, on the top menu, click Billing.
  2. Go to the Billing Overview section.
  3. In the Balance notifications block, in the balance row, change the required parameters — the balance threshold or notification frequency.

Disable balance notifications

  1. In the control panel, on the top menu, click Billing.
  2. Go to the Billing Overview section.
  3. In the Balance notifications block, in the balance row, disable notifications.