Defer payment for products

Individuals and legal entities can defer payment for certain products — if there are insufficient funds in the balance to pay, products will continue to run. To enable payment deferral, you must meet certain conditions.

You can enable payment deferral:

• in advance with a positive balance — if there are insufficient funds in the balance for payment, products will continue to run without being blocked;
• with a negative balance, when product operation is already blocked — after enabling the deferral, product operation will be automatically unblocked and they will continue to run.

After enabling the deferral, products will continue to run on credit for four business days, excluding weekends . If you do not make a payment within four days, the operation of all products will be blocked — however, they will continue to accrue charges. If you continue not to pay, we will delete the resources in accordance with the product SLA.

Products for which you can enable deferral

• Cloud Platform products: Cloud Servers, Cloud Platform Networks, File Storage, Managed Kubernetes, Managed Databases, Security Groups, Secret Manager, Certificate Manager;
• S3;
• Network volumes;
• Servercore Email Service.

Conditions for enabling deferral

• you are a resident of Kazakhstan, Uzbekistan, or Kenya;

• you have spent in the last month to pay for any products based on your residency:

  • Kazakhstan — more than 150 000 KZT;
  • Uzbekistan — more than 3 500 000 UZS;
  • Kenya — more than 40 000 KES.

Enable deferral

1. In the control panel, from the top menu, click Billing.
2. Go to the Payment Deferral section.
3. Click Enable Deferral.
4. Check the I agree to the terms of the agreement checkbox.
5. Click Enable.

Disable deferral

1. In the control panel, from the top menu, click Billing.
2. Go to the Payment Deferral section.
3. Click Disable.