Defer payment for products

Individuals and legal entities can postpone payment for certain products — if there are insufficient funds in the balance to cover the cost, the products will continue to run. To enable payment postponement, you must meet the conditions.

You can enable payment deferral:

• in advance with a positive balance — if there are insufficient funds in the balance for payment, products will continue to run without being blocked;
• with a negative balance, when product operation is already blocked — after enabling the deferral, product operation will be automatically unblocked and they will continue to run.

Once enabled, products will continue to run on credit for four business days, excluding weekends . If you do not make a payment within four days, all products will be suspended; however, you will continue to be charged for them. In the event of further non-payment, we will delete the resources in accordance with the product SLA.

Products for which you can enable deferral

• Cloud Platform products: Cloud Servers, Cloud Platform Networks, File Storage, Managed Kubernetes, Managed Databases, Security Groups, Secret Manager, Certificate Manager;
• S3;
• Network volumes;
• Servercore Email Service.

Conditions for enabling deferral

• you are a resident of Kazakhstan, Uzbekistan, or Kenya;

• you have spent in the last month to pay for any products based on your residency:

  • Kazakhstan — more than 150 000 KZT;
  • Uzbekistan — more than 3 500 000 UZS;
  • Kenya — more than 40 000 KES.

Enable deferral

1. In the control panel, from the top menu, click Billing.
2. Go to the Payment Deferral section.
3. Click Enable Deferral.
4. Check the I agree to the terms of the agreement checkbox.
5. Click Enable.

Disable deferral

1. In the control panel, from the top menu, click Billing.
2. Go to the Payment Deferral section.
3. Click Disable.