Top up balance

The top-up method depends on the country of residence and currency specified during registration.

Top-up methods

Uzbekistan

UZS	by bank transfer — for legal entities and sole proprietorships only; by bank card of Uzbekistan and certain countries: Azerbaijan, Armenia, Ukraine, Belarus, Kyrgyzstan, Tajikistan, Turkmenistan, Kazakhstan, Moldova, Serbia, Montenegro, Cyprus, Georgia, Hong Kong, USA

Kazakhstan

KZT

by bank transfer; by bank card of Kazakhstan and certain countries: Azerbaijan, Armenia, Ukraine, Belarus, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Netherlands, United Kingdom, Ireland, Lithuania, Luxembourg, Latvia, Malta, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Italy, Moldova, Albania, Andorra, Bosnia and Herzegovina, Vatican City, Iceland, Liechtenstein, Norway, North Macedonia, San Marino, Serbia, Montenegro, Switzerland, Sweden, Cyprus, Georgia, Hong Kong, Singapore, Turkey, China

USD

by bank transfer

Kenya

KES	by mobile payment (M-Pesa); by bank transfer; by MasterCard, Visa, AmEx bank card
USD	by bank transfer; by MasterCard, Visa, AmEx bank card
EUR	by bank transfer

Top up balance

Uzbekistan

Bank account — for legal entities and sole proprietorships only

Payment processing takes several business days; processing speed depends on the bank.

1. In the control panel, in the top menu, click Billing.

2. Go to the Billing overview section.

3. In the Balance block, click Top up balance.

4. Select the Bank account payment method.

5. Enter the top-up amount.

6. Click Continue. An invoice for payment will be generated in the control panel.

7. Send the invoice by email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the details from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • payee details (Servercore details);
   • payer details;
   • payment reference from the invoice.

Bank card

You can top up your balance in sums (UZS) and currencies of certain countries: Azerbaijan, Armenia, Ukraine, Belarus, Kyrgyzstan, Tajikistan, Turkmenistan, Kazakhstan, Moldova, Serbia, Montenegro, Cyprus, Georgia, Hong Kong, USA. If you top up the balance in a currency other than sums, the payment amount is converted into sums. VISA, Mastercard, HUMO, and UZCARD payment system cards are accepted.

Limits when paying with a single bank card:

• amount of a single payment — from 10,000 to 5,000,000 sum;
• total amount of all payments per day — no limit;
• number of payments per day — no limit.

Funds are credited instantly.

1. In the control panel, in the top menu, click Billing.
2. Go to the Billing overview section.
3. In the Balance block, click Top up balance.
4. Select the Bank cards payment method.
5. Enter the top-up amount.
6. Click Continue. You will be redirected to the processing center page.
7. Enter your card details and confirm the payment.

Kazakhstan

Bank account

Payment processing takes several business days; processing speed depends on the bank.

1. In the control panel, in the top menu, click Billing.

2. Go to the Billing overview section.

3. In the Balance block, click Top up balance.

4. Select the Bank account payment method.

5. Enter the top-up amount.

6. Click Continue. An invoice for payment will be generated in the control panel.

7. Send the invoice by email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the details from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • payee details (Servercore details);
   • payer details.

9. If you pay the invoice yourself, specify the payment reference from the invoice.

10. If a third party (a legal entity or sole proprietorship) pays the invoice, in the payment reference specify: “Payment for <full name of the individual, name of the legal entity or sole proprietorship under which the account is registered>, under account No. <account number of the individual, legal entity, or sole proprietorship>”.

11. If an individual pays an invoice of a legal entity or sole proprietorship, attach a power of attorney to represent the legal entity or sole proprietorship (power of attorney template). A power of attorney for an individual can be granted for one year. For subsequent payments during the validity period of the power of attorney, you do not need to provide it again.

Bank card

You can top up your balance in tenge (KZT) and currencies of certain countries: Azerbaijan, Armenia, Georgia, Kyrgyzstan, Turkmenistan, Tajikistan, Uzbekistan. If you top up the balance in a currency other than tenge, the payment amount is converted into tenge. VISA, Mastercard, and UnionPay payment system cards are accepted.

Limits when paying with a single bank card (when paying in other currencies, the amount will be equivalent to that specified in tenge):

• amount of a single payment — from 500 to 200,000 tenge;
• total amount of all payments per day — no more than 1,000,000 tenge;
• number of payments per day — no more than 5.

Funds are credited instantly.

1. In the control panel, in the top menu, click Billing.
2. Go to the Billing overview section.
3. In the Balance block, click Top up balance.
4. Select the Bank cards payment method.
5. Enter the top-up amount.
6. Click Continue. You will be redirected to the processing center page.
7. Enter your card details and confirm the payment.

Kenya

Bank account

Payment processing takes several business days; processing speed depends on the bank.

1. In the control panel, in the top menu, click Billing.

2. Go to the Billing overview section.

3. In the Balance block, click Top up balance.

4. Select the Bank account payment method.

5. Enter the top-up amount.

6. Click Continue. An invoice for payment will be generated in the control panel.

7. Send the invoice by email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the details from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • payee details (Servercore details);
   • payer details.

9. If you pay the invoice yourself, specify the payment reference from the invoice.

10. If a third party (a legal entity or sole proprietorship) pays the invoice, in the payment reference specify: “Payment for <full name of the individual, name of the legal entity or sole proprietorship under which the account is registered>, under account No. <account number of the individual, legal entity, or sole proprietorship>”.

11. If an individual pays an invoice of a legal entity or sole proprietorship, attach a power of attorney to represent the legal entity or sole proprietorship (power of attorney template). A power of attorney for an individual can be granted for one year. For subsequent payments during the validity period of the power of attorney, you do not need to provide it again.

Bank card

You can top up your balance in Kenyan shillings (KES) and US dollars (USD). VISA, Mastercard, and American Express payment system cards are accepted.

Due to international regulatory requirements and payment system restrictions, topping up the balance from bank cards issued in the following countries and regions is unavailable: Afghanistan, Balkans, Belarus, Burma, Central African Republic, China, Cuba, Democratic Republic of the Congo, Ethiopia, Iran, Iraq, Lebanon, Libya, Mali, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Israel (West Bank), Yemen, Zimbabwe.

Limits when paying with a single bank card:

• amount of a single payment — from 150 to 400,000 Kenyan shillings or from 2 to 1,500 dollars;
• total amount of all payments per day — no more than 600,000 Kenyan shillings or no more than 3,000 dollars;
• number of payments per day — no limit.

Funds are credited instantly.

1. In the control panel, in the top menu, click Billing.
2. Go to the Billing overview section.
3. In the Balance block, click Top up balance.
4. Select the Bank cards payment method.
5. Enter the top-up amount.
6. Click Continue. You will be redirected to the processing center page.
7. Enter your card details and confirm the payment.

Mobile payment (M-Pesa)

A single payment can be from 150 to 250,000 Kenyan shillings, but in total no more than 250,000 Kenyan shillings per day.

Funds are credited instantly.

1. In the control panel, in the top menu, click Billing.
2. Go to the Billing overview section.
3. In the Balance block, click Top up balance.
4. Select the Mobile money payment method.
5. Enter the top-up amount.
6. Click Continue. You will be redirected to the processing center page.
7. Select a mobile carrier.
8. Enter the phone number.
9. Confirm the payment.

View payment status

1. In the control panel, in the top menu, click Billing.

2. Go to the Transaction history section.

3. Click the transaction.

4. In the Status field, check the payment status.

   Pending payment	The payment has been created in the control panel, but payment has not been made
   Credited	Funds are credited to the balance or charged for a service
   Conditionally credited	Funds are credited to the balance and available for use, but have not yet been received in the Servercore bank account
   Pending clarification	Funds have been received, but not credited to the balance (payment was received from a third party or an incorrect payment reference was specified), expect a ticket from technical support
   Declined	The processing center declined the payment (incorrect card details, issues on the bank side, etc.)
   Refunded	Card payment refund based on refund documents
   Deleted	The payment was deleted because funds were not received. Unpaid bank invoices are deleted after 30 days, other payments — after three days