Top up balance

The balance top-up method depends on the country of residence and currency specified during registration.

Balance top-up methods

Uzbekistan

UZS	by bank transfer — for legal entities and sole traders only; by bank card of Uzbekistan and certain countries: Azerbaijan, Armenia, Ukraine, Belarus, Kyrgyzstan, Tajikistan, Turkmenistan, Kazakhstan, Moldova, Serbia, Montenegro, Cyprus, Georgia, Hong Kong, USA

Kazakhstan

KZT

by bank transfer; by bank card of Kazakhstan and certain countries: Azerbaijan, Armenia, Ukraine, Belarus, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Netherlands, United Kingdom, Ireland, Lithuania, Luxembourg, Latvia, Malta, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Italy, Moldova, Albania, Andorra, Bosnia and Herzegovina, Vatican City, Iceland, Liechtenstein, Norway, North Macedonia, San Marino, Serbia, Montenegro, Switzerland, Sweden, Cyprus, Georgia, Hong Kong, Singapore, Turkey, China

USD

by bank transfer

Kenya

KES	by mobile payment (M-Pesa); by bank transfer; by MasterCard, Visa, AmEx bank card
USD	by bank transfer; by MasterCard, Visa, AmEx bank card
EUR	by bank transfer

Top up balance

Uzbekistan

Bank account — for legal entities and sole traders only

Payment processing takes several business days; the processing speed depends on the bank.

1. In the control panel, on the top menu, click Billing.

2. Go to Billing overview.

3. In the Balance block, click Top up balance.

4. Select the payment method Bank account.

5. Enter the top-up amount.

6. Click Continue. An invoice for payment will be generated in the control panel.

7. Send the invoice to your email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the details from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • payment recipient details (Servercore details);
   • payer details;
   • payment purpose from the invoice.

Bank card

You can top up your balance in sums (UZS) and currencies of certain countries: Azerbaijan, Armenia, Ukraine, Belarus, Kyrgyzstan, Tajikistan, Turkmenistan, Kazakhstan, Moldova, Serbia, Montenegro, Cyprus, Georgia, Hong Kong, USA. If you top up your balance in a currency other than sums, the payment amount is converted to sums. Cards of VISA, Mastercard, HUMO, and UZCARD payment systems are accepted.

Limits when paying from one bank card:

• amount of a single payment — from 10,000 to 5,000,000 sums;
• total amount of all payments per day — no limits;
• number of payments per day — no limits.

Funds are credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to Billing overview.
3. In the Balance block, click Top up balance.
4. Select the payment method Bank cards.
5. Enter the top-up amount.
6. Click Continue. You will be redirected to the processing center page.
7. Enter the card details and confirm the payment.

Kazakhstan

Bank account

Payment processing takes several business days; the processing speed depends on the bank.

1. In the control panel, on the top menu, click Billing.

2. Go to Billing overview.

3. In the Balance block, click Top up balance.

4. Select the payment method Bank account.

5. Enter the top-up amount.

6. Click Continue. An invoice for payment will be generated in the control panel.

7. Send the invoice to your email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the details from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • payment recipient details (Servercore details);
   • payer details.

9. If you are paying the invoice yourself, specify the payment purpose from the invoice.

10. If the invoice is paid by a third party (legal entity or sole trader), in the payment purpose specify: “Payment for <full name of the individual, name of the legal entity or sole trader under which the account is registered>, on personal account No. <personal account number of the individual, legal entity, or sole trader>”.

11. If an individual pays the invoice of a legal entity or sole trader, attach a power of attorney to represent the interests of the legal entity or sole trader (power of attorney template). A power of attorney for an individual can be granted for one year. For repeated payments during the validity period of the power of attorney, it is not required to provide it again.

Bank card

You can top up your balance in tenge (KZT) and currencies of certain countries: Azerbaijan, Armenia, Georgia, Kyrgyzstan, Turkmenistan, Tajikistan, Uzbekistan. If you top up your balance in a currency other than tenge, the payment amount is converted to tenge. Cards of VISA, Mastercard, and UnionPay payment systems are accepted.

Limits when paying from one bank card (when paying in other currencies, the amount will be equivalent to that specified in tenge):

• amount of a single payment — from 500 to 200,000 tenge;
• total amount of all payments per day — no more than 1,000,000 tenge;
• number of payments per day — no more than 5.

Funds are credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to Billing overview.
3. In the Balance block, click Top up balance.
4. Select the payment method Bank cards.
5. Enter the top-up amount.
6. Click Continue. You will be redirected to the processing center page.
7. Enter the card details and confirm the payment.

Kenya

Bank account

Payment processing takes several business days; the processing speed depends on the bank.

1. In the control panel, on the top menu, click Billing.

2. Go to Billing overview.

3. In the Balance block, click Top up balance.

4. Select the payment method Bank account.

5. Enter the top-up amount.

6. Click Continue. An invoice for payment will be generated in the control panel.

7. Send the invoice to your email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the details from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • payment recipient details (Servercore details);
   • payer details.

9. If you are paying the invoice yourself, specify the payment purpose from the invoice.

10. If the invoice is paid by a third party (legal entity or sole trader), in the payment purpose specify: “Payment for <full name of the individual, name of the legal entity or sole trader under which the account is registered>, on personal account No. <personal account number of the individual, legal entity, or sole trader>”.

11. If an individual pays the invoice of a legal entity or sole trader, attach a power of attorney to represent the interests of the legal entity or sole trader (power of attorney template). A power of attorney for an individual can be granted for one year. For repeated payments during the validity period of the power of attorney, it is not required to provide it again.

Bank card

You can top up your balance in Kenyan shillings (KES) and dollars (USD). Cards of VISA, Mastercard, and American Express payment systems are accepted.

Due to international regulatory requirements and restrictions by payment systems, topping up the balance using bank cards issued in the following countries and regions is unavailable: Afghanistan, Balkans, Belarus, Burma, Central African Republic, China, Cuba, Democratic Republic of the Congo, Ethiopia, Iran, Iraq, Lebanon, Libya, Mali, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Israel (West Bank), Yemen, Zimbabwe.

Limits when paying from one bank card:

• amount of a single payment — from 150 to 400,000 Kenyan shillings or from 2 to 1,500 dollars;
• total amount of all payments per day — no more than 600,000 Kenyan shillings or no more than 3,000 dollars;
• number of payments per day — no limits.

Funds are credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to Billing overview.
3. In the Balance block, click Top up balance.
4. Select the payment method Bank cards.
5. Enter the top-up amount.
6. Click Continue. You will be redirected to the processing center page.
7. Enter the card details and confirm the payment.

Mobile payment (M-Pesa)

A single payment can be from 150 to 250,000 Kenyan shillings, but in total no more than 250,000 Kenyan shillings per day.

Funds are credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to Billing overview.
3. In the Balance block, click Top up balance.
4. Select the payment method Mobile money.
5. Enter the top-up amount.
6. Click Continue. You will be redirected to the processing center page.
7. Select the mobile operator.
8. Enter the phone number.
9. Confirm the payment.

View payment status

1. In the control panel, on the top menu, click Billing.

2. Go to Transaction history.

3. Click the transaction.

4. In the Status field, check the payment status.

   Pending payment	The payment is created in the control panel, but payment has not been made
   Credited	Funds are credited to the balance or charged for a service
   Conditionally credited	Funds are credited to the balance and available for use, but have not yet been received in the Servercore bank account
   Pending clarification	Funds have arrived but are not credited to the balance (the payment came from a third party or an incorrect payment purpose was specified), expect a ticket from technical support
   Rejected	The processing center rejected the payment (incorrect card details, issues on the bank side, etc.)
   Refunded	Refund of payment by bank card based on refund documents
   Deleted	The payment was deleted because funds were not received. Unpaid bank invoices are deleted after 30 days, other payments after three days