Top up balance

The method of topping up the balance depends on the country of residence and currency that were specified during registration.

Ways to top up the balance

Uzbekistan

UZS	by bank transfer — for legal entities and sole proprietorships only; using a bank card from Uzbekistan and certain other countries: Azerbaijan, Armenia, Ukraine, Belarus, Kyrgyzstan, Tajikistan, Turkmenistan, Kazakhstan, Moldova, Serbia, Montenegro, Cyprus, Georgia, Hong Kong, USA

Kazakhstan

KZT

by bank transfer; using a bank card from Kazakhstan and certain other countries: Azerbaijan, Armenia, Ukraine, Belarus, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Netherlands, Great Britain, Ireland, Lithuania, Luxembourg, Latvia, Malta, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Italy, Moldova, Albania, Andorra, Bosnia and Herzegovina, Vatican City, Iceland, Liechtenstein, Norway, North Macedonia, San Marino, Serbia, Montenegro, Switzerland, Sweden, Cyprus, Georgia, Hong Kong, Singapore, Turkey, China

USD

by bank transfer

Kenya

KES	via mobile payment (M-pesa); by bank transfer; using a MasterCard, Visa, AmEx bank card
USD	by bank transfer; using a MasterCard, Visa, AmEx bank card
EUR	by bank transfer

Top up balance

Uzbekistan

Bank transfer — for legal entities and sole proprietorships only

Payment processing takes several business days; the speed of processing depends on the bank.

1. In the control panel, on the top menu, click Billing.

2. Go to the Billing Overview section.

3. In the Balance block, click Top up balance.

4. Select the Bank transfer payment method.

5. Enter the top-up amount.

6. Click Continue. An invoice for payment will be generated in the control panel.

7. Send the invoice to your email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the details from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • recipient's payment details (Servercore details);
   • payer details;
   • payment purpose from the invoice.

Bank card

You can top up your balance in Uzbek soums (UZS) and the currencies of certain countries: Azerbaijan, Armenia, Ukraine, Belarus, Kyrgyzstan, Tajikistan, Turkmenistan, Kazakhstan, Moldova, Serbia, Montenegro, Cyprus, Georgia, Hong Kong, and the USA. If you top up your balance in a currency other than soums, the payment amount is converted into soums. VISA, Mastercard, HUMO, and UZCARD payment systems are accepted.

Limits for paying with a single bank card:

• single payment amount — from 10,000 to 5,000,000 som;
• total daily payment amount — no limit;
• number of payments per day — no limit.

The funds are credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to the Billing Overview section.
3. In the Balance block, click Top up balance.
4. Select the Bank cards payment method.
5. Enter the top-up amount.
6. Click Continue. You will be redirected to the processing center page.
7. Enter card details and confirm the payment.

Kazakhstan

Bank transfer

Payment processing takes several business days; the speed of processing depends on the bank.

1. In the control panel, on the top menu, click Billing.

2. Go to the Billing Overview section.

3. In the Balance block, click Top up balance.

4. Select the Bank transfer payment method.

5. Enter the top-up amount.

6. Click Continue. An invoice for payment will be generated in the control panel.

7. Send the invoice to your email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the details from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • recipient's payment details (Servercore details);
   • payer details.

9. If you are paying the invoice yourself, specify the payment purpose from the invoice.

10. If the invoice is paid by a third party (legal entity or sole proprietorship), in the payment purpose specify: "Payment for <Full name of an individual, name of a legal entity or sole proprietorship to whom the account is registered>, by personal account No. <personal account number of an individual, legal entity, or sole proprietorship>".

11. If an individual pays an invoice for a legal entity or a sole proprietorship, attach a power of attorney to represent the interests of the legal entity or sole proprietorship (power of attorney template). A power of attorney for an individual can be provided for one year. For recurring payments during the validity period of the power of attorney, it does not need to be provided again.

Bank card

You can top up your balance in tenge (KZT) and the currencies of certain countries: Azerbaijan, Armenia, Georgia, Kyrgyzstan, Turkmenistan, Tajikistan, and Uzbekistan. If you top up your balance in a currency other than tenge, the payment amount is converted into tenge. VISA, Mastercard, and UnionPay payment systems are accepted.

Limits for paying with a single bank card (the amount will be equivalent in tenge when paying in other currencies):

• single payment amount — from 500 to 200,000 tenge;
• total daily payment amount — no more than 1,000,000 tenge;
• number of payments per day — no more than 5.

The funds are credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to the Billing Overview section.
3. In the Balance block, click Top up balance.
4. Select the Bank cards payment method.
5. Enter the top-up amount.
6. Click Continue. You will be redirected to the processing center page.
7. Enter card details and confirm the payment.

Kenya

Bank transfer

Payment processing takes several business days; the speed of processing depends on the bank.

1. In the control panel, on the top menu, click Billing.

2. Go to the Billing Overview section.

3. In the Balance block, click Top up balance.

4. Select the Bank transfer payment method.

5. Enter the top-up amount.

6. Click Continue. An invoice for payment will be generated in the control panel.

7. Send the invoice to your email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the details from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • recipient's payment details (Servercore details);
   • payer details.

9. If you are paying the invoice yourself, specify the payment purpose from the invoice.

10. If the invoice is paid by a third party (legal entity or sole proprietorship), in the payment purpose specify: "Payment for <Full name of an individual, name of a legal entity or sole proprietorship to whom the account is registered>, by personal account No. <personal account number of an individual, legal entity, or sole proprietorship>".

11. If an individual pays an invoice for a legal entity or a sole proprietorship, attach a power of attorney to represent the interests of the legal entity or sole proprietorship (power of attorney template). A power of attorney for an individual can be provided for one year. For recurring payments during the validity period of the power of attorney, it does not need to be provided again.

Bank card

You can top up your balance in Kenyan shillings (KES) and US dollars (USD). VISA, Mastercard, and American Express payment systems are accepted.

Due to international regulatory requirements and restrictions from payment systems, topping up the balance with bank cards issued in the following countries and regions is unavailable: Afghanistan, the Balkans, Belarus, Burma, Central African Republic, China, Cuba, Democratic Republic of the Congo, Ethiopia, Iran, Iraq, Lebanon, Libya, Mali, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Israel (West Bank), Yemen, Zimbabwe.

Limits for paying with a single bank card:

• single payment amount — from 150 to 400,000 Kenyan shillings or from 2 to 1,500 dollars;
• total daily payment amount — no more than 600,000 Kenyan shillings or no more than 3,000 dollars;
• number of payments per day — no limit.

The funds are credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to the Billing Overview section.
3. In the Balance block, click Top up balance.
4. Select the Bank cards payment method.
5. Enter the top-up amount.
6. Click Continue. You will be redirected to the processing center page.
7. Enter card details and confirm the payment.

Mobile payment (M-Pesa)

A single payment can range from 150 to 250,000 Kenyan shillings, but no more than 250,000 Kenyan shillings per day in total.

The funds are credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to the Billing Overview section.
3. In the Balance block, click Top up balance.
4. Select the Mobile money payment method.
5. Enter the top-up amount.
6. Click Continue. You will be redirected to the processing center page.
7. Select a mobile operator.
8. Enter your phone number.
9. Confirm the payment.

View payment status

1. In the control panel, on the top menu, click Billing.

2. Go to the Operation History section.

3. Click on the operation.

4. In the Status field, check the payment status.

   Awaiting payment	The payment was created in the control panel, but has not been made yet
   Credited	Funds have been credited to the balance or deducted for a service
   Conditionally credited	Funds have been credited to the balance and are available for use, but have not yet been deposited into the Servercore bank account
   Awaiting clarification	Funds have been received, but not credited to the balance (the payment was received from a third party or an incorrect payment purpose was specified); wait for a ticket from technical support
   Declined	The processing center declined the payment (incorrect card details, bank-side issues, etc.)
   Refunded	Bank card payment refund based on refund documents
   Deleted	The payment was deleted as no funds were received. Unpaid bank invoices are deleted after 30 days, other payments—after three days