Top up balance

The method of topping up the balance depends on the country of residence and currency that were specified during registration.

Ways to top up the balance

Uzbekistan

UZS	by bank card of Uzbekistan; by bank transfer — for legal entities and sole traders only

Kazakhstan

KZT	by bank transfer
USD	by bank transfer
KZT	by bank card of Kazakhstan and some other countries: Azerbaijan, Armenia, Ukraine, Belarus, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Netherlands, United Kingdom, Ireland, Lithuania, Luxembourg, Latvia, Malta, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Italy, Moldova, Albania, Andorra, Bosnia and Herzegovina, Vatican City, Iceland, Liechtenstein, Norway, North Macedonia, San Marino, Serbia, Montenegro, Switzerland, Sweden, Cyprus, Georgia, Hong Kong, Singapore, Turkey, China

Kenya

KES	by mobile payment (M-Pesa); by bank transfer; by bank card MasterCard, Visa, AmEx
USD	by bank transfer; by bank card MasterCard, Visa, AmEx
EUR	by bank transfer

Top up balance

Uzbekistan

Bank account — for legal entities and sole traders only

Payment processing takes several working days; the processing speed depends on the bank.

1. In the control panel, on the top menu, click Billing.

2. Go to the Billing Overview section.

3. In the Balance block, click Top up balance.

4. Select the payment method Bank account.

5. Enter the top-up amount.

6. Click Continue. An invoice for payment will be generated in the control panel.

7. Send the invoice by email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the details from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • payee details (Servercore details);
   • payer details;
   • payment purpose from the invoice.

Bank card

You can top up your balance in Uzbek sums (UZS). Cards of the following payment systems are accepted: VISA, Mastercard, HUMO, and UZCARD.

Limits for payment from one bank card:

• sum of one payment — from 10 000 to 5 000 000 UZS;
• sum of all payments per day — no restrictions;
• number of payments per day — no restrictions.

The money is credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to the Billing Overview section.
3. In the Balance block, click Top up balance.
4. Select the payment method Bank cards.
5. Enter the top-up amount.
6. Click Continue. You will be redirected to the processing center page.
7. Enter card details and confirm the payment.

Kazakhstan

Bank account

Payment processing takes several working days; the processing speed depends on the bank.

1. In the control panel, on the top menu, click Billing.

2. Go to the Billing Overview section.

3. In the Balance block, click Top up balance.

4. Select the payment method Bank account.

5. Enter the top-up amount.

6. Click Continue. An invoice for payment will be generated in the control panel.

7. Send the invoice by email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the details from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • payee details (Servercore details);
   • payer details.

9. If you are paying the invoice yourself, specify the payment purpose from the invoice.

10. If the invoice is paid by a third party (legal entity or sole proprietorship), in the payment details specify: "Payment for <Full name of the individual, name of the legal entity or sole proprietorship to whom the account is registered>, on personal account No. <personal account number of the individual, legal entity, or sole proprietorship>".

11. If an individual is paying for a legal entity's or a sole proprietorship's invoice, attach a power of attorney for representing the interests of the legal entity or sole proprietorship (power of attorney template). A power of attorney for an individual can be granted for one year. For subsequent payments during the validity period of the power of attorney, it is not required to provide it again.

Bank card

You can top up your balance by bank card in tenge (KZT) and currencies of some countries (Azerbaijan, Armenia, Georgia, Kyrgyzstan, Turkmenistan, Tajikistan, Uzbekistan). If you top up your balance in a currency other than tenge, the amount is converted into tenge. Cards of payment systems VISA, Mastercard, and UnionPay are accepted.

Limits for payment from one bank card (for payments in other currencies, the amount will be equivalent to that specified in tenge):

• sum of one payment — from 500 to 200 000 KZT;
• sum of all payments per day — no more than 1 000 000 KZT;
• number of payments per day — no more than 5.

The money is credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to the Billing Overview section.
3. In the Balance block, click Top up balance.
4. Select the payment method Bank cards.
5. Enter the top-up amount.
6. Click Continue. You will be redirected to the processing center page.
7. Enter card details and confirm the payment.

Kenya

Bank account

Payment processing takes several working days; the processing speed depends on the bank.

1. In the control panel, on the top menu, click Billing.

2. Go to the Billing Overview section.

3. In the Balance block, click Top up balance.

4. Select the payment method Bank account.

5. Enter the top-up amount.

6. Click Continue. An invoice for payment will be generated in the control panel.

7. Send the invoice by email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the details from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • payee details (Servercore details);
   • payer details.

9. If you are paying the invoice yourself, specify the payment purpose from the invoice.

10. If the invoice is paid by a third party (legal entity or sole proprietorship), in the payment details specify: "Payment for <Full name of the individual, name of the legal entity or sole proprietorship to whom the account is registered>, on personal account No. <personal account number of the individual, legal entity, or sole proprietorship>".

11. If an individual is paying for a legal entity's or a sole proprietorship's invoice, attach a power of attorney for representing the interests of the legal entity or sole proprietorship (power of attorney template). A power of attorney for an individual can be granted for one year. For subsequent payments during the validity period of the power of attorney, it is not required to provide it again.

Bank card

You can top up your balance in Kenyan shillings (KES) and dollars (USD). Cards of payment systems VISA, Mastercard, and American Express are accepted.

Due to international regulatory requirements and restrictions by payment systems, it is not possible to top up your balance with bank cards issued in the following countries and regions: Afghanistan, Balkans, Belarus, Burma, Central African Republic, China, Cuba, Democratic Republic of the Congo, Ethiopia, Iran, Iraq, Lebanon, Libya, Mali, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Israel (West Bank), Yemen, Zimbabwe.

Limits for payment from one bank card:

• sum of one payment — from 150 to 400 000 Kenyan shillings or from 2 to 1 500 USD;
• sum of all payments per day — no more than 600 000 Kenyan shillings or no more than 3000 USD;
• number of payments per day — no restrictions.

The money is credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to the Billing Overview section.
3. In the Balance block, click Top up balance.
4. Select the payment method Bank cards.
5. Enter the top-up amount.
6. Click Continue. You will be redirected to the processing center page.
7. Enter card details and confirm the payment.

Mobile payment (M-Pesa)

One payment can be from 150 to 250 000 Kenyan shillings, but no more than 250 000 Kenyan shillings in total per day.

The money is credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to the Billing Overview section.
3. In the Balance block, click Top up balance.
4. Select the payment method Mobile money.
5. Enter the top-up amount.
6. Click Continue. You will be redirected to the processing center page.
7. Select a mobile operator.
8. Enter the phone number.
9. Confirm the payment.

View payment status

1. In the control panel, on the top menu, click Billing.

2. Go to the Transaction History section.

3. Click on the operation.

4. In the Status field, check the payment status.

   Awaiting payment	Payment created in the control panel but not yet paid
   Credited	Money has been credited to the balance or deducted for a service
   Conditionally credited	Money has been credited to the balance and is available for use, but has not yet reached the Servercore current account
   Awaiting clarification	Money has been received but not credited to the balance (the payment was received from a third party or an incorrect payment purpose was specified), wait for a ticket from technical support
   Rejected	Processing center rejected the payment (incorrect card details, bank-side issues, etc.)
   Returned	Return of payment by bank card based on refund documents
   Deleted	Payment deleted as no funds were received. Unpaid bank invoices are deleted after 30 days, other payments — after three days