Skip to main content

Payment Models

Service fees are charged from the account balance according to the service's payment model. Services can be paid for using one of three models:

To continue using the services, you must ensure that there is a sufficient amount on your balance by the time of the write-off. The funds write-off procedure depends on the payment model. To top up your balance in time, you can set up balance notifications or auto-invoice generation.

You can view your balance status in the control panel; the balance is displayed at the top of the page.

One-time payment

The service is paid for once at the time of ordering and is not renewed automatically. If you need the service again, order it again.

Billing option

The service is paid for according to a billing option, which determines the duration of the paid period and the payment amount for that period. When ordering a service, the payment for the first period is charged from the balance; subsequent payments are charged automatically at the beginning of each following period.

Services from the control panel section Network Services can be paid for in advance, before the start of the next period.

To deactivate payment for a service according to the billing option, deactivate the service or disable the monthly payment. Disabling the monthly payment is equivalent to opting out of the service.

Pay for the service according to the billing option in advance

This feature is available for services from the control panel section Network Services.

  1. In the control panel, on the top menu, click Billing.
  2. In the Upcoming Payments block, expand the row for the required service.
  3. In the payment menu, click Pay for Services. The fee for the upcoming period will be charged from your balance.

Deactivate payment for services according to the billing option

For your information

If you deactivate a dedicated server service or colocation service, all additional services will be automatically deactivated.

  1. In the control panel, on the top menu, click Billing.
  2. In the Upcoming Payments block, expand the row for the required service.
  3. In the payment menu, click Disable Monthly Payment or Disable Service <date>;.
  4. Confirm payment deactivation.
  5. 14 days before the end of the paid period, the service will appear on the control panel home page in the Ends in 2 weeks block.

Renew service

While the service is in the Ends in 2 weeks block, you can renew it.

  1. In the control panel, on the top menu, click Billing.
  2. In the Ends in 2 weeks block, expand the row for the required service.
  3. In the payment menu, click Enable Monthly Payment → Enable Payment or Do not deactivate service.

Pay-as-you-go

The service is billed hourly. Payment is calculated based on the actual resource consumption for the previous hour. To order the service, top up the balance.

To deactivate payment for products and services charged on a pay-as-you-go basis, delete all data, objects, and projects within the service.

Funds write-off procedure

For services with one-time payment and payment by billing option:

  • if you order a service or pay for it from the upcoming payments block, there must be sufficient funds of one type on the balance. If the full amount is available on different types of funds, you will be able to choose which type to use for payment. If a sufficient amount is available only on one type of funds, the payment will be charged from it;
  • if the service fee is automatically charged for the second and subsequent usage periods, bonuses are charged first, followed by primary funds. The amount will be deducted from the funds sufficient for full payment according to the tariff. The amount will be deducted from the funds sufficient for full payment according to the tariff.

For services with pay-as-you-go, funds are always deducted automatically in the following order: bonuses, then primary funds. Funds can be deducted in parts. If there are not enough bonuses, the remaining part will be deducted from the primary funds.