Blocked ports and internet resources
To secure the Servercore infrastructure against malicious network activity, we restrict access to certain TCP/UDP ports. Incoming and outgoing traffic is blocked at the moment it passes through the borders (border routers) at the edge of the Servercore internet network.
For TCP ports 25, 465, 587, only outgoing traffic towards public IPv4 and IPv6 addresses is blocked. Instead of these ports, we recommend using the Servercore Email Service.
A full list of blocked ports is indicated in the List of blocked ports table. If a port is inaccessible but is not listed in the table, check its availability from the operating system using the nmap utility.
List of blocked ports
Submit a request for unblocking
You can submit a request for unblocking:
Each request is reviewed individually, but we cannot guarantee that access will be unblocked and reserve the right to refuse without explanation.
After unblocking, a port may be blocked again, for example, if you send spam or your IP address is blacklisted. For more information, see the Network Blocks guide.
Ports 25, 465, 587
If we approve your request, ports 25, 465, and 587 will be unblocked for all public addresses in the account, except for:
- IP addresses of dedicated servers in pools TAS-1, TAS-2, ALM-1, NBO-1;
- IP addresses of cloud servers in pools uz-1, uz-2, kz-1, ke-1.
-
Create a ticket. In the ticket, specify:
- the types of emails — for example, transactional, business correspondence, newsletters, etc.;
- examples of emails;
- planned subjects of emails;
- the domain from which emails will be sent;
- the expected sending volume — the number of emails per week.
-
Wait for a response from a Servercore employee in the ticket regarding the decision made.
Ports 135, 137, 138, 139, 445
Dedicated Servers
Cloud servers
A port cannot be unblocked for public shared IP addresses of a dedicated server. You can check if a public IP address is shared in the control panel: in the top menu, click Products → Dedicated Servers → server page → Network tab. IP addresses that are in the /32 subnet are shared.
You can submit a request for unblocking a port for public dedicated subnets of a dedicated server.
-
Create a ticket. In the ticket, specify:
- the port that needs to be unblocked;
- the purpose of using the port;
- a public dedicated subnet of a dedicated server for which the port needs to be unblocked. A list of public dedicated subnets can be viewed in the control panel: in the top menu, click Products → Dedicated Servers → Network → Public subnets tab → select the subnet type Dedicated.
-
Wait for a response from a Servercore employee in the ticket regarding the decision made.