Top up balance

Top up balance

The method of deposit depends on the country of residence and currency that was specified during registration.

Uzbekistan

Ways to top up⁠

UZS	By bank card (via Uzum), by bank account transfer

Top up⁠

Bank account

Payment processing takes a few business days, the processing speed depends on the bank.

1. From dashboard in the upper right corner, open the menu (account number) and select Balance & Payments.

2. Go to Billing Overview.

3. In the Balance box, click Fill Balance.

4. Select the payment method Bank Account.

5. Enter the payment amount and press Continue. An invoice for payment will be generated in the control panel.

6. Email the invoice or download it in PDF format. You can do this later on the account page.

7. In the payment order, specify the data from the invoice:

   • the amount of the payment. To change the amount, generate a new invoice;
   • details of the payment recipient (details of Servercore);
   • payer's details.

8. If you are paying the invoice yourself, please indicate the purpose of payment from the invoice.

9. If the invoice is paid by a third party (legal entity or individual entrepreneur), specify in the purpose: "Payment for <ФИО физического лица, наименование юридического лица или ИП, на которого зарегистрирован аккаунт>, under personal account number <номер лицевого счета физического лица, юридического лица или ИП>".

10. If an individual is paying the invoice for a legal entity or sole proprietorship, attach a power of attorney to represent the interests of the legal entity or sole proprietorship (power of attorney template). A one-year power of attorney may be granted for an individual. If you make repeated payments during the term of the proxy, you do not need to provide it again.

11. If the money is taking a long time to arrive, you can expedite the enrollment. To do this, create a ticket and attach to it a payment order with a bank stamp of execution.

Банковская карта

You can replenish the balance from bank cards in sums (UZS).

The money is credited instantly.

1. From dashboard in the upper right corner, open the menu (account number) and select Balance & Payments.
2. Go to Billing Overview.
3. In the Balance box, click Fill Balance.
4. Select payment method Bank Cards.
5. Enter the payment amount and press Continue. You will be redirected to the processing center page.
6. Enter card details and confirm payment.

Kazakhstan

Ways to top up⁠

KZT	By bank card (via Sreda Pay), Transfer to bank account
USD	Transfer to bank account

Top up⁠

Bank account

Payment processing takes a few business days, the processing speed depends on the bank.

1. From dashboard in the upper right corner, open the menu (account number) and select Balance & Payments.

2. Go to Billing Overview.

3. In the Balance box, click Fill Balance.

4. Select the payment method Bank Account.

5. Enter the payment amount and press Continue. An invoice for payment will be generated in the control panel.

6. Email the invoice or download it in PDF format. You can do this later on the account page.

7. In the payment order, specify the data from the invoice:

   • the amount of the payment. To change the amount, generate a new invoice;
   • details of the payment recipient (details of Servercore);
   • payer's details.

8. If you are paying the invoice yourself, please indicate the purpose of payment from the invoice.

9. If the invoice is paid by a third party (legal entity or individual entrepreneur), specify in the purpose: "Payment for <ФИО физического лица, наименование юридического лица или ИП, на которого зарегистрирован аккаунт>, under personal account number <номер лицевого счета физического лица, юридического лица или ИП>".

10. If an individual is paying the invoice for a legal entity or sole proprietorship, attach a power of attorney to represent the interests of the legal entity or sole proprietorship (power of attorney template). A one-year power of attorney may be granted for an individual. If you make repeated payments during the term of the proxy, you do not need to provide it again.

11. If the money is taking a long time to arrive, you can expedite the enrollment. To do this, create a ticket and attach to it a payment order with a bank stamp of execution.

Банковская карта

You can replenish the balance from bank cards in tenge (KZT).

The money is credited instantly.

1. From dashboard in the upper right corner, open the menu (account number) and select Balance & Payments.
2. Go to Billing Overview.
3. In the Balance box, click Fill Balance.
4. Select payment method Bank Cards.
5. Enter the payment amount and press Continue. You will be redirected to the processing center page.
6. Enter card details and confirm payment.

Kenya

Ways to top up⁠

KES	Mobile payment (M-pesa); Transfer to bank account
USD	Transfer to bank account
EUR	Transfer to bank account

Top up⁠

Bank account

Payment processing takes a few business days, the processing speed depends on the bank.

1. From dashboard in the upper right corner, open the menu (account number) and select Balance & Payments.

2. Go to Billing Overview.

3. In the Balance box, click Fill Balance.

4. Select the payment method Bank Account.

5. Enter the payment amount and press Continue. An invoice for payment will be generated in the control panel.

6. Email the invoice or download it in PDF format. You can do this later on the account page.

7. In the payment order, specify the data from the invoice:

   • the amount of the payment. To change the amount, generate a new invoice;
   • details of the payment recipient (details of Servercore);
   • payer's details.

8. If you are paying the invoice yourself, please indicate the purpose of payment from the invoice.

9. If the invoice is paid by a third party (legal entity or individual entrepreneur), specify in the purpose: "Payment for <ФИО физического лица, наименование юридического лица или ИП, на которого зарегистрирован аккаунт>, under personal account number <номер лицевого счета физического лица, юридического лица или ИП>".

10. If an individual is paying the invoice for a legal entity or sole proprietorship, attach a power of attorney to represent the interests of the legal entity or sole proprietorship (power of attorney template). A one-year power of attorney may be granted for an individual. If you make repeated payments during the term of the proxy, you do not need to provide it again.

11. If the money is taking a long time to arrive, you can expedite the enrollment. To do this, create a ticket and attach to it a payment order with a bank stamp of execution.

Мобильный платеж (M-Pesa)

The money is credited instantly.

1. From dashboard in the upper right corner, open the menu (account number) and select Balance & Payments.
2. Go to Billing Overview.
3. In the Balance box, click Fill Balance.
4. Select the Mobile Money payment method.
5. Enter the payment amount and press Continue. You will be redirected to the processing center page.
6. Select a mobile operator.
7. Enter your phone number.
8. Confirm payment.

View payment status⁠

1. From dashboard in the upper right corner, open the menu (account number) and select Balance & Payments.

2. Go to Transaction History.

3. Click on the operation.

4. In the Status field, view the status of the payment.

   Waiting for payment	Payment created in the control panel, but payment has not been made
   Credited	Money has been credited to the balance or charged for the service
   Conditionally credited	Money has been credited to the balance and is available for use, but has not yet been credited to the servercore account
   Waiting for clarification	Money has been received, but not credited to the balance (payment was received from a third party or incorrect payment purpose is specified), please wait for a ticket from technical support
   Rejected	Processing center rejected the payment (incorrect card data, problems on the bank side, etc.) Refunded etc.)
   Refunded	Bank card payment refunded on the basis of refund documents
   Deleted	Payment deleted because the money was not received. Unpaid bank accounts are deleted after 30 days, other payments after three days