Modify the rack for a dedicated server

Any ordered server will be located in a rack in the server room. Learn more in the Pool section of Locations.

Ready-to-use servers, including Chipcore, are installed in racks in advance. Custom configuration servers are installed in available rack spaces after ordering. When ordering multiple servers, our algorithm analyzes the technical capacity at the time of the order and attempts to place the servers in different racks to improve fault tolerance.

Each rack has three points of failure: the internet port, the local port, and power. In extremely rare cases, a rack may experience downtime. If a service outage of even a few minutes is critical for you, we recommend arranging your servers so that servers for the same project are located in different racks. This will minimize the risk of service unavailability in the event of a rack failure.

You can view current server locations and submit a request to move a server to a different rack in the Control panel: in the top menu, click Products and select Dedicated Servers → Servers → the Rack location **** tab.

Move a server to a different rack

You can move a server between racks only within the same pool.

1. In the Control panel, on the top menu, click Products and select Dedicated Servers.
2. In the Servers section, open the Rack location **** tab.
3. Select the rack from which you need to move the server and click Request server migration.
4. Select the server(s) to migrate.
5. In the Comment field, enter additional information, for example, specify racks that the server should not be moved to, or servers that you cannot share a rack with.
6. Click Request relocation. A ticket with the server relocation request will be created automatically.
7. Wait for a Servercore employee to respond regarding the possibility of relocating the server. If relocation is possible, the employee will confirm a convenient time for the work and notify you once the work is complete after the server has been moved to a different rack.