Blocked ports and Internet resources
To secure the Servercore infrastructure from malicious network activity, we restrict access to certain TCP/UDP ports. Incoming and outgoing traffic is blocked when it passes the border routers at the edge of the Servercore Internet network.
For TCP ports 25, 465, 587 only outgoing traffic to public IPv4 and IPv6 addresses is blocked. We recommend using Servercore mail service instead of these ports.
For a complete list of blocked ports, see the Blocked Ports List table. If a port is unavailable but not listed in the table, check its availability from the operating system side using the nmap utility.
List of blocked ports
Submit an unlock request
You can submit an unlock request:
We consider each request individually, but we cannot guarantee unlocking and reserve the right to refuse without explanation.
After unlocking the port may be blocked again, for example, if spam is sent or your IP address is included in a spam list. For more information, see Network Blocking.
Ports 25, 465, 587
If we approve your request, ports 25, 465, and 587 will be unblocked for all public addresses in the account except:
- IP addresses of dedicated servers in pools TAS-1, TAS-2, ALM-1, NBO-1;
- IP addresses of cloud servers in pools uz-1, uz-2, kz-1, ke-1.
-
Create a ticket. In the ticket specify:
- Types of emails - e.g. transactional, work correspondence, mailings, etc;
- sample letters;
- planned headings (email topics);
- the domain from which the emails will be sent;
- expected sending volume - the number of emails per week.
-
Wait in the ticket for a Servercore employee to respond with a decision.
Ports 135, 137, 138, 139, 445.
Dedicated servers
Cloud servers
You cannot unblock a port for public shared IP addresses of a dedicated server. You can see if a public IP address is shared in the Control Panel: from the top menu, click Products → Dedicated Servers → Server page → Network tab . IP addresses that are in the /32 subnet are shared.
You can submit a port unblocking request for public dedicated subnets of a dedicated server.
-
Create a ticket. In the ticket specify:
- the port to be unblocked;
- the purpose of using the port;
- public dedicated subnet of the dedicated server for which you want to unblock the port. The list of public dedicated subnets can be viewed in the control panel: in the top menu, click Products → Dedicated Servers → Network → Public Subnets tab → select the Dedicated subnet type.
-
Wait in the ticket for a Servercore employee to respond with a decision.
You cannot unblock a port for public shared IP addresses on a cloud server. You can see if a public IP address is shared in the Control Panel: In the top menu, click Products → Cloud Servers → Network → Public IP Addresses tab.
You can request to unblock a port for public subnets of the cloud server.
-
Create a ticket. In the ticket specify:
- the port to be unblocked;
- the purpose of using the port;
- the public subnet of the cloud server for which you want to unblock the port. You can view the list of public subnets in the control panel: from the top menu, click Products → Cloud Servers → Network → Public Subnets tab.
-
Wait in the ticket for a Servercore employee to respond with a decision.