User types and roles

Access rights of users are delimited through:

• user types which determine where the account will be used — in the control panel or for authorized access via API and automation tools;
• roles that define the accesses within each user type.

Add и edit users can only be added and edited by users with the Account Owner or User Administrator role.

You can also add users to groups to manage multiple users as one.

User types and roles are temporarily unsupported in network and add-on services.

You can work with users and roles in the control panel, using the IAM API or Terraform.

Types of users⁠

The user type is specified when the user is added and cannot be changed:

• control panel user — a user with an account in the control panel, who registers in the control panel and undergoes two-step authentication via email and phone number during authorization . Can issue a static token (X-Token) to himself/herself for full access to Servercore products API;
• service user — a user with an account for program access via Servercore product API and other automation tools. Has only a login and password. Does not have access to the control panel;
• federated user — a control panel user who belongs to one of the federations and authenticates through SSO. It does not pass two-step authentication. The user is added already registered — he only needs to enter his full name at the first login. Email is mandatory. Does not have access to API.

Raleigh⁠

Depending on the type of user, one or more roles can be assigned to the user.

A role can be assigned to an individual user or a group of users.

		Control panel user	Service user
Account owner	The user who registered the account. You cannot change the role of the Account Owner or assign this role to another user. You can only change the Account Owner by registering a new account	✓	✗
Account administrator	User with access to account, service and billing management	✓	✓
Billing administrator	User with access to billing management and without access to service management	✓	✗
User Administrator	User with access to user management and without access to services and billing. The first User Administrator is created by the Account Owner	✓	✓
Project Administrator	User with access to project infrastructure management and without access to other projects and products	✓	✓
Account Supervisor	A user with access to view all services, billing and account data and no management access. The Account Supervisor can view everything that the Account Administrator manages	✓	✓
Project Observer	User with access to view project infrastructure and tickets and without management access	✓	✓
Object Storage Administrator	User with full access to manage object storage within the project. Does not have access to other products. For more information, see the Managing access to object storage instruction	✗	✓
Object storage user	A user with access to object store containers, if they have an access policy configured that allows access to the container for this user, see the Manage Object Store Access instructions for more information. Does not have access to other products. The degree of access and allowed actions with objects depends on the access policy settings	✗	✓
Subscriber	User without access to the control panel, has no login and password. When adding a Subscriber, only mail is specified. The Subscriber can only receive notifications from the "Accounting Documents" and "Balance and Payments" categories. Notifications are configured by the Account Owner or User Administrator	✓ (without access to the panel)	✗

Role comparison⁠

Account

	Account owner	Account administrator	Billing administrator	User Administrator	Project Administrator	Account Supervisor	Project Observer	Object Storage Administrator	Object storage user	Subscriber
Two-factor authentication	✓	✓	✓	✓	✓	✓	✓	✗	✗	✗
Viewing the authorization log	✓	✓ (only their own)	✓ (only their own)	✓ (only their own)	✓ (only their own)	✓ (only their own)	✓ (only their own)	✗	✗	✗
Resetting your sessions	✓	✓	✓	✓	✓	✓	✓	✗	✗	✗
Managing users, user groups and federations	✓	✗	✗	✓	✗	✗	✗	✗	✗	✗
Receiving notifications	✓	✓	✓	✓	✓	✓	✓	✗	✗	✓ (Accounting Documents and Balance Sheet and Payments categories only)
Notification management	✓ (other users only)	✗	✗	✓ (other users only)	✗	✗	✗	✗	✗	✗
Connect notifications in Telegram	✓	✓	✓	✓	✓	✓	✓	✗	✗	✗
Access restriction	✓	✗	✗	✓	✗	✗	✗	✗	✗	✗

Billing

	Account owner	Account administrator	Billing administrator	User Administrator	Project Administrator	Account Supervisor	Project Observer	Object Storage Administrator	Object storage user	Subscriber
View balance status	✓	✓	✓	✗	✗	✓	✗	✗	✗	✗
Top-up	✓	✓	✓	✗	✗	✗	✗	✗	✗	✗
Transfer between balances	✓	✓	✓	✗	✗	✗	✗	✗	✗	✗
Payment for services	✓	✓	✗	✗	✗	✗	✗	✗	✗	✗
Viewing service statuses	✓	✓	✓	✗	✗	✓	✗	✗	✗	✗
Auto account management	✓	✓	✓	✗	✗	✗ (view only)	✗	✗	✗	✗
Managing monthly payments	✓	✓	✓	✗	✗	✗ (view only)	✗	✗	✗	✗
View transaction history	✓	✓	✓	✗	✗	✓	✗	✗	✗	✗
Managing balance notifications	✓	✓	✓	✗	✗	✗ (view only)	✗	✗	✗	✗
Bank card management (adding, saving, deleting)	✓	✓	✓	✗	✗	✗ (only view saved maps)	✗	✗	✗	✗
Viewing reporting documents	✓	✓	✓	✗	✗	✓	✗	✗	✗	✗
Withdrawal of money and affiliate program management	✓	✓	✓	✗	✗	✗ (view only)	✗	✗	✗	✗
Deferred payment management	✓	✓	✓	✗	✗	✗	✗	✗	✗	✗

Services

	Account owner	Account administrator	Billing administrator	User Administrator	Project Administrator	Account Supervisor	Project Observer	Object Storage Administrator	Object storage user	Subscriber
Service connection	✓	✓	✗	✗	✓ (in your project only)	✗	✗	✓ (in your project only)	✓ (if allowed by the access policy)	✗
View connected services	✓	✓	✓	✗	✓ (in your project only)	✓	✓ (in your project only)	✓ (in your project only)	✓ (only within a container, if allowed by the access policy)	✗
Payment for services	✓	✓	✗	✗	✗	✗	✗	✗	✗	✗
Viewing service statuses	✓	✓	✓	✗	✗	✓	✗	✗	✗	✗

Projects

	Account owner	Account administrator	Billing administrator	User Administrator	Project Administrator	Account Supervisor	Project Observer	Object Storage Administrator	Object storage user	Subscriber
Resource Creation	✓	✓	✗	✗	✓ (in your project only)	✗	✗	✓ (in your project only)	✓ (if allowed by the access policy)	✗
View created resources	✓	✓	✓	✗	✓ (in your project only)	✓	✓ (in your project only)	✓ (in your project only)	✓ (only within a container, if allowed by the access policy)	✗
Creating, transferring and deleting projects	✓	✓	✗	✗	✗	✗	✗	✗	✗	✗
Managing project settings	✓	✓	✗	✗	✗	✗	✗	✗	✗	✗
Management of project limits and quotas	✓	✓	✗	✗	✗	✗ (view only)	✗	✗	✗	✗
Project ticket management	✓	✓	✓	✓	✓	✓	✓	✗	✗	✗
Project user management	✓	✗	✗	✓	✗	✗	✗	✗	✗	✗

Access keys

	Account owner	Account administrator	Billing administrator	User Administrator	Project Administrator	Account Supervisor	Project Observer	Object Storage Administrator	Object storage user	Subscriber
Manage your keys (SSH, API, S3, ADB)	✓	✓	✓	✓	✓	✓	✓	✗	✗	✗
Key management of other users (SSH, S3, ADB)	✓	✗	✗	✓	✗	✗	✗	✗	✗	✗

Tickets

	Account owner	Account administrator	Billing administrator	User Administrator	Project Administrator	Account Supervisor	Project Observer	Object Storage Administrator	Object storage user	Subscriber
Creating tickets	✓	✓	✓	✓	✓ (in your project only)	✓	✓ (in your project only)	✗	✗	✗
View all tickets of the account	✓	✓	✓	✓	✗	✓	✗	✗	✗	✗
View project tickets	✓	✓	✓	✓	✓ (in your project only)	✓	✓ (in your project only)	✗	✗	✗
Changing ticket availability	✓	✓	✓	✓	✓ (when a user has access to multiple projects)	✓	✓ (when a user has access to multiple projects)	✗	✗	✗