Get your money back

Get your money back

Return payment by bank account transfer⁠

Refunds are processed within 5 working days. If the bank requests additional information or documents confirming the payment, we will contact you via ticket. In this case the refund period will be extended.

For individuals

To make a partial refund or cancel an entire payment file a ticket and attach it:

• completed application form for individuals, we will provide a template in the ticket;
• a copy of your passport.

For legal entities

To make a partial refund or cancel an entire payment file a ticket and attach it:

• completed application form for legal entities, we will provide a template in the ticket;
• if the application is signed by someone other than the CEO, a copy of the power of attorney.

Refund of unused money upon termination of the contract⁠

Refunds are processed within 5 working days. If the bank requests additional information or documents confirming the payment, we will contact you via ticket. In this case the refund period will be extended.

For individuals

To make a partial refund or cancel an entire payment file a ticket and attach it:

• completed application form for individuals, we will provide a template in the ticket;
• a copy of your passport.

For legal entities

To make a partial refund or cancel an entire payment file a ticket and attach it:

• completed application form for legal entities, we will provide a template in the ticket;
• if the application is signed by someone other than the CEO, a copy of the power of attorney.

Transfer money to third parties⁠

Money cannot be returned to third parties. The money is returned only to the Account Holder (the person with whom the contract was concluded).

The exception is cases of reorganization or liquidation of a legal entity, in which the rights and obligations of the Account Holder may be transferred to third parties by virtue of law or on the basis of legally significant documents.