Top up balance

Top up balance

The method of deposit depends on the country of residence and currency that was specified during registration.

Ways to replenish the balance⁠

Uzbekistan

UZS	By bank card of Uzbekistan (via Uzum), wire transfer

Kazakhstan

KZT	By bank transfer
USD	By bank transfer
KZT	By bank card of Kazakhstan and some countries: Armenia, Azerbaijan, Georgia, Kyrgyzstan, Turkmenistan, Tajikistan, Uzbekistan

Kenya

KES.	By mobile payment (M-pesa); by wire transfer; by bank card MasterCard, Visa, AmEx
USD	By transfer to a bank account; by bank card MasterCard, Visa, AmEx
EUR	By bank transfer

Top up⁠

Uzbekistan

Bank account

Payment processing takes a few business days, the processing speed depends on the bank.

1. In the control panel, on the top menu, click Billing.

2. Go to the Billing Overview section.

3. In the Balance block, click Refill balance.

4. Select a payment method Bank account.

5. Enter the amount of the recharge.

6. Click Continue. An invoice for payment will be generated in the control panel.

7. Send the invoice by email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the data from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • details of the payment recipient (details of Servercore);
   • payer's details;
   • the purpose of payment from the invoice.

9. If the money takes a long time to arrive, you can speed up the crediting. To do this, create a ticket and attach to it a payment order with a bank stamp of execution.

Bank card

You can replenish the balance from bank cards in sums (UZS). The payment can be from 10,000 to 3,000,000 soums. To replenish the balance of the card for a larger amount, make several payments.

The money is credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to the Billing Overview section.
3. In the Balance block, click Refill balance.
4. Select a payment method Bank cards.
5. Enter the amount of the recharge.
6. Click Continue. You will be redirected to the processing center page.
7. Enter card details and confirm payment.

Kazakhstan

Bank account

Payment processing takes a few business days, the processing speed depends on the bank.

1. In the control panel, on the top menu, click Billing.

2. Go to the Billing Overview section.

3. In the Balance block, click Refill balance.

4. Select a payment method Bank account.

5. Enter the amount of the recharge.

6. Click Continue. An invoice for payment will be generated in the control panel.

7. Send the invoice by email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the data from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • details of the payment recipient (details of Servercore);
   • payer's details.

9. If you are paying the invoice yourself, please indicate the purpose of payment from the invoice.

10. If the bill is paid by a third party (legal entity or sole proprietor), in the purpose specify: "Payment for<Name of a natural person, name of a legal entity or sole proprietor, to whom the account>is registered, on the personal account number <personal account number of a natural person, legal entity or sole proprietor>".

11. If an individual is paying the invoice of a legal entity or sole proprietorship, attach a power of attorney to represent the interests of the legal entity or sole proprietorship (power of attorney template). A power of attorney can be provided for a natural person for one year. In case of repeated payments during the validity period of the power of attorney, it is not necessary to provide it again.

12. If the money takes a long time to arrive, you can speed up the crediting. To do this, create a ticket and attach to it a payment order with a bank stamp of execution.

Bank card

You can replenish the balance from bank cards in tenge (KZT) and currencies of some countries (Armenia, Azerbaijan, Georgia, Kyrgyzstan, Turkmenistan, Tajikistan, Uzbekistan).If you replenish the balance not in tenge, the amount is converted into tenge. The minimum replenishment amount is the equivalent of KZT 500.

Regardless of the recharge currency for one card is allowed:

• no more than five payments per day;
• maximum size of one transaction — 200,000 tenge;
• volume of transactions per day — not more than 1,000,000 tenge.

The money is credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to the Billing Overview section.
3. In the Balance block, click Refill balance.
4. Select a payment method Bank cards.
5. Enter the amount of the recharge.
6. Click Continue. You will be redirected to the processing center page.
7. Enter card details and confirm payment.

Kenya

Bank account

Payment processing takes a few business days, the processing speed depends on the bank.

1. In the control panel, on the top menu, click Billing.

2. Go to the Billing Overview section.

3. In the Balance block, click Refill balance.

4. Select a payment method Bank account.

5. Enter the amount of the recharge.

6. Click Continue. An invoice for payment will be generated in the control panel.

7. Send the invoice by email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the data from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • details of the payment recipient (details of Servercore);
   • payer's details.

9. If you are paying the invoice yourself, please indicate the purpose of payment from the invoice.

10. If the bill is paid by a third party (legal entity or sole proprietor), in the purpose specify: "Payment for<Name of a natural person, name of a legal entity or sole proprietor, to whom the account>is registered, on the personal account number <personal account number of a natural person, legal entity or sole proprietor>".

11. If an individual is paying the invoice of a legal entity or sole proprietorship, attach a power of attorney to represent the interests of the legal entity or sole proprietorship (power of attorney template). A power of attorney can be provided for a natural person for one year. In case of repeated payments during the validity period of the power of attorney, it is not necessary to provide it again.

12. If the money takes a long time to arrive, you can speed up the crediting. To do this, create a ticket and attach to it a payment order with a bank stamp of execution.

Bank card

You can top up in Kenyan Shillings (KES) and Dollars (USD).VISA, Mastercard and American Express cards are accepted.Payment is available for residents and non-residents of Kenya.

Due to international regulatory requirements and restrictions by payment processors, top-ups are not available from bank cards issued in the following countries and regions: Afghanistan, Balkans, Belarus, Burma, Central African Republic, China, Cuba, Democratic Republic of Congo, Ethiopia, Iran, Iraq, Lebanon, Libya, Mali, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Israel (West Bank), Yemen, Zimbabwe.

Bank card transaction limits:

• Between Kshs 150,000 and Kshs 400,000 per payment, up to Kshs 600,000 per day;
• From $2 to $1,500 per payment, up to $3,000 per day.

The money is credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to the Billing Overview section.
3. In the Balance block, click Refill balance.
4. Select a payment method Bank cards.
5. Enter the amount of the recharge.
6. Click Continue. You will be redirected to the processing center page.
7. Enter card details and confirm payment.

Mobile payment (M-Pesa)

A single payment can be between Kshs 150,000 and Kshs 250,000 but not more than Kshs 250,000 in total per day.

The money is credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to the Billing Overview section.
3. In the Balance block, click Refill balance.
4. Select the Mobile Money payment method.
5. Enter the amount of the recharge.
6. Click Continue. You will be redirected to the processing center page.
7. Select a mobile operator.
8. Enter your phone number.
9. Confirm payment.

View payment status⁠

1. In the control panel, on the top menu, click Billing.

2. Go to the Transaction History section.

3. Click on the operation.

4. In the Status field, see the status of the payment.

   Pending payment	Payment is created in the control panel, but payment is not made
   Enrolled	Money is credited to the balance or charged for the service
   Conditionally enrolled	The money has been credited to the balance and is available for use, but has not yet been credited to the servercore settlement account
   Pending clarification	Money has been received, but not credited to the balance (payment was received from a third party or incorrect payment purpose is specified), please wait for a ticket from technical support
   Rejected	The processing center rejected the payment (incorrect card data, problems on the bank's side, etc.)
   Returned	Refund of bank card payment on the basis of refund documents
   Deleted	The payment has been deleted because the money has not been received. Unpaid bank accounts are deleted after 30 days, other payments are deleted after three days