Account notifications

You may receive notifications:

• in the control panel, they are displayed in the top right corner of the page in the menu and are received by all control panel users. Notifications are categorized, the available categories depend on the user's role;
• to email notifications if you have been subscribed to them by an Account Owner or a user with the User Admin role. Email notifications are categorized into categories to which you can subscribe different recipients;
• in Telegram if you're already subscribed to certain categories of email notifications.

Notification categories⁠

Account and contract	Changing profile data; contract modification; changing the terms and conditions of the affiliate program; changes in the terms and conditions of services; account deletion
Accounting documents	Invoices to pay; reporting documents (only for legal entities); change in payment information; change in payment processing
Balance sheet and payments	Indebtedness; refund; postponement of blocking or deletion of the resource for non-payment; a debit from the account; replenishment problems
Planned works	Technical work that affects your infrastructure; accidents and malfunctions
Services and facilities	Status of services and services used; ordering new infrastructure; product updates

Availability of notification categories to different recipients⁠

Account owner		Accounting documents; Balance Sheet and Payments; Scheduled work; Services and Facilities; Account and contract
Control panel users	Account administrator	Accounting documents; Balance Sheet and Payments; Scheduled work; Services and Facilities; Account and contract
	Billing administrator	Accounting documents; Balance Sheet and Payments; Scheduled work; Services and Facilities; Account and contract
	User Administrator	Doesn't receive notifications
	Project Administrator	Scheduled work; Services and facilities
	Account Supervisor	Balance Sheet and Payments; Scheduled work; Services and facilities
	Project Observer	Scheduled work; Services and facilities
Subscriber *		Balance Sheet and Payments; Accounting documents

* Subscriber has access to mail notifications only.

Notifications in the control panel⁠

You cannot disable such notifications or control which notification categories are seen by users with a specific role, but you can change user roles and their access areas.

The visibility of the notification in the dashboard depends on the user's access area (account or project) and role.

Notifications to mail⁠

You can set up notifications to your mail (email notifications):

• infrastructure and balance status. Additionally, you can configure the threshold amount and frequency of balance notifications and automatic billing;
• changes to the tickets;
• notifications that come in the control panel.

Sign up for email notifications и unsubscribe different recipients Account Owner and User Administrator can subscribe to and unsubscribe from email notifications for different recipients. availability.

You can see which notification categories you are subscribed to in the dashboard: from the top menu, click Account →Notification Settings.

If you're signed up for email notifications, you can connect them to yourself on Telegram.

Recipients of mail notifications⁠

Receive email notifications can:

• Account owner — receives all notifications and cannot turn them off;
• dashboard users — receive notifications of the categories to which they have been subscribed. The available categories depend on the role;
• Subscribers — receive notifications of the Accounting Documents and Balance and Payments categories to which they have been subscribed. They do not have a user account and access to the control panel Only the Account Owner or a user with the User Administrator role can manage subscribers and their notifications.

Availability of notifications to mail⁠

The accessibility of notifications is determined by the recipient's access area and the categories of notifications to which they have been subscribed.

Depending on the scope of access, the notification may be available to the following recipients:

• to all notification recipients:

  • To the account holder;
  • to control panel users regardless of role and access area;
  • to the subscribers;

• to the recipients of account notifications:

  • To the account holder;
  • control panel users with the Account Administrator and Billing Administrator roles;
  • to the subscribers;

• to the recipients of project notifications:

  • control panel users with the Project Administrator and Project Observer roles for the selected project;
  • account notification recipients — they receive notifications of all projects.

Subscribe to a notification category⁠

For your information

Account Owner and users with the User Administrator role can subscribe recipients to notifications.

You can subscribe a user or an existing subscriber to notifications. To subscribe a subscriber to notifications for the first time, add the subscriber.

1. In the control panel, go to the Account section.
2. Go to Notification Recipients.
3. Select to display the By Recipient list.
4. Expand the block with notification settings for the required user.
5. In the row of the desired notification category, activate the toggle switch. Consider the availability of notifications to different recipients.

Unsubscribe from the notification category⁠

For your information

Account Owner and users with the User Administrator role can unsubscribe recipients from notifications.

You can unsubscribe a user or subscriber from a notification category.You cannot unsubscribe an account owner from notifications.

1. In the control panel, go to the Account section.
2. Go to Notification Recipients.
3. Select to display the By Recipient list.
4. Expand the block with notification settings for the desired recipient.
5. In the row of the desired notification category, turn off the toggle switch.

Manage subscribers⁠

For your information

Subscribers can be managed by the Account Owner and users with the User Administrator role.

You can add a subscriber and they will be subscribed to the notification categories you select when adding them.You can unsubscribe an existing subscriber from a notification category or subscribe them to another.You can delete a subscriber.

Add a subscriber⁠

1. In the control panel, go to the Account section.
2. Go to Notification Recipients.
3. Click Add Subscriber.
4. Enter the email address of the subscriber.
5. Check the categories of notifications that the subscriber will receive.
6. Click Add. The subscriber will be added to the list of notification recipients with the Subscriber tag.

Delete subscriber⁠

1. In the control panel, go to the Account section.
2. Go to Notification Recipients.
3. Select to display the By Recipient list.
4. In the row with the desired subscriber, click .
5. Enter the email of the subscriber.
6. Click Delete.

Notifications in Telegram⁠

For your information

Telegram notifications are not available to subscribers.

If you're subscribed to email notifications, you can turn on and off Telegram notifications yourself.

Connect notifications in Telegram⁠

1. Authorize on Telegram.
2. In the control panel, on the top menu, click Account.
3. Go to Notification Settings.
4. In the Telegram block, click Connect.
5. Scan the QR code or follow the link on Telegram.
6. Send the command /start

Turn off notifications in Telegram⁠

1. In the control panel, on the top menu, click Account.
2. Go to Notification Settings.
3. In the Telegram block, click Disable.