Top up

The method of deposit depends on the country of residence and currency that was specified during registration.

Ways to replenish the balance

Uzbekistan

UZS	with an Uzbek bank card; by transfer to a bank account - only for legal entities and private entrepreneurs

Kazakhstan

KZT	wire transfer
USD	wire transfer
KZT	by bank card of Kazakhstan and some countries: Armenia, Azerbaijan, Ukraine, Belarus, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Netherlands, Great Britain, Ireland, Lithuania, Luxembourg, Latvia, Malta, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Italy, Moldova, Albania, Andorra, Bosnia and Herzegovina, Vatican City, Iceland, Liechtenstein, Monaco, Norway, Northern Macedonia, San Marino, Serbia, Montenegro, Switzerland, Sweden, Cyprus, Georgia, Hong Kong, Singapore, Turkey, United States, China.

Kenya

KES.	by mobile payment (M-pesa); by wire transfer; by bank card MasterCard, Visa, AmEx
USD	by wire transfer; by bank card MasterCard, Visa, AmEx
EUR	wire transfer

Top up

Uzbekistan

Bank account - only for legal entities and sole proprietorships

Payment processing takes a few business days, the processing speed depends on the bank.

1. In the control panel, on the top menu, click Billing.

2. Go to the Billing Overview section.

3. In the Balance block, click Refill balance.

4. Select a payment method Bank account.

5. Enter the amount of the recharge.

6. Click Continue. An invoice for payment will be generated in the control panel.

7. Send the invoice by email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the data from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • details of the payment recipient (details of Servercore);
   • payer's details;
   • the purpose of payment from the invoice.

Bank card

The balance can be replenished in sums (UZS). Cards of VISA, Mastercard, HUMO and UZCAR payment systems are accepted.

Limits when paying with one bank card:

• amount of one payment - from UZS 10,000 to UZS 5,000,000;
• the sum of all payments per day - without limitation;
• number of payments per day - no restrictions.

The money is credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to the Billing Overview section.
3. In the Balance block, click Refill balance.
4. Select a payment method Bank cards.
5. Enter the amount of the recharge.
6. Click Continue. You will be redirected to the processing center page.
7. Enter card details and confirm payment.

Kazakhstan

Bank account

Payment processing takes a few business days, the processing speed depends on the bank.

1. In the control panel, on the top menu, click Billing.

2. Go to the Billing Overview section.

3. In the Balance block, click Refill balance.

4. Select a payment method Bank account.

5. Enter the amount of the recharge.

6. Click Continue. An invoice for payment will be generated in the control panel.

7. Send the invoice by email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the data from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • details of the payment recipient (details of Servercore);
   • payer's details.

9. If you are paying the invoice yourself, please indicate the purpose of payment from the invoice.

10. If the bill is paid by a third party (legal entity or sole proprietor), in the purpose specify: "Payment for<Name of a natural person, name of a legal entity or sole proprietor, to whom the account>is registered, on the personal account number <personal account number of a natural person, legal entity or sole proprietor>".

11. If an individual pays the invoice of a legal entity or sole proprietorship, attach a power of attorney to represent the interests of the legal entity or sole proprietorship (power of attorney template). A power of attorney can be provided for a natural person for one year. In case of repeated payments during the validity period of the power of attorney, it is not necessary to provide it again.

Bank card

You can replenish the balance from bank cards in tenge (KZT) and currencies of some countries (Armenia, Azerbaijan, Georgia, Kyrgyzstan, Turkmenistan, Tajikistan, Uzbekistan). If you replenish the balance not in KZT, the amount is converted into KZT. Cards of VISA, Mastercard and UnionPay payment systems are accepted.

Limits when paying with one bank card (when paying in other currencies, the amount will be equivalent to that in tenge):

• the amount of one payment - from 500 to 200,000 tenge;
• the sum of all payments per day - not more than 1,000,000 tenge;
• number of payments per day - not more than 5.

The money is credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to the Billing Overview section.
3. In the Balance block, click Refill balance.
4. Select a payment method Bank cards.
5. Enter the amount of the recharge.
6. Click Continue. You will be redirected to the processing center page.
7. Enter card details and confirm payment.

Kenya

Bank account

Payment processing takes a few business days, the processing speed depends on the bank.

1. In the control panel, on the top menu, click Billing.

2. Go to the Billing Overview section.

3. In the Balance block, click Refill balance.

4. Select a payment method Bank account.

5. Enter the amount of the recharge.

6. Click Continue. An invoice for payment will be generated in the control panel.

7. Send the invoice by email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the data from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • details of the payment recipient (details of Servercore);
   • payer's details.

9. If you are paying the invoice yourself, please indicate the purpose of payment from the invoice.

10. If the bill is paid by a third party (legal entity or sole proprietor), in the purpose specify: "Payment for<Name of a natural person, name of a legal entity or sole proprietor, to whom the account>is registered, on the personal account number <personal account number of a natural person, legal entity or sole proprietor>".

11. If an individual is paying the invoice of a legal entity or sole proprietorship, attach a power of attorney to represent the interests of the legal entity or sole proprietorship (power of attorney template). A power of attorney can be provided for a natural person for one year. In case of repeated payments during the validity period of the power of attorney, it is not necessary to provide it again.

Bank card

The balance can be replenished in Kenyan shillings (KES) and dollars (USD). VISA, Mastercard and American Express cards are accepted.

Due to international regulatory requirements and restrictions by payment processors, top-ups are not available from bank cards issued in the following countries and regions: Afghanistan, Balkans, Belarus, Burma, Central African Republic, China, Cuba, Democratic Republic of Congo, Ethiopia, Iran, Iraq, Lebanon, Libya, Mali, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Israel (West Bank), Yemen, Zimbabwe.

Limits when paying with one bank card:

• The amount of one payment is between 150,000 and 400,000 Kenyan shillings or between 2,000 and 1,500 dollars;
• the sum of all payments per day - not more than 600,000 Kenyan shillings or not more than 3,000 dollars;
• number of payments per day - no restrictions.

The money is credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to the Billing Overview section.
3. In the Balance block, click Refill balance.
4. Select a payment method Bank cards.
5. Enter the amount of the recharge.
6. Click Continue. You will be redirected to the processing center page.
7. Enter card details and confirm payment.

Mobile payment (M-Pesa)

A single payment can be between Kshs. 150,000 and Kshs. 250,000 but not more than Kshs. 250,000 in total per day.

The money is credited instantly.

1. In the control panel, on the top menu, click Billing.
2. Go to the Billing Overview section.
3. In the Balance block, click Refill balance.
4. Select the Mobile Money payment method.
5. Enter the amount of the recharge.
6. Click Continue. You will be redirected to the processing center page.
7. Select a mobile operator.
8. Enter your phone number.
9. Confirm payment.

View payment status

1. In the control panel, on the top menu, click Billing.

2. Go to the Transaction History section.

3. Click on the operation.

4. In the Status field, see the status of the payment.

   Pending payment	Payment is created in the control panel, but payment is not made
   Enrolled	Money is credited to the balance or charged for the service
   Conditionally enrolled	The money is credited to the balance and available for use, but has not yet been credited to the servercore settlement account
   Pending clarification	Money has been received, but not credited to the balance (payment was received from a third party or incorrect payment purpose is specified), please wait for a ticket from technical support.
   Rejected	The processing center rejected the payment (incorrect card data, problems on the bank's side, etc.)
   Returned	Refund of bank card payment on the basis of refund documents
   Deleted	The payment has been deleted because the money has not been received. Unpaid bank accounts are deleted after 30 days, other payments are deleted after three days